Is there an extra charge for Call Features on top of my monthly subscription fee?

No. All features listed under Broadband Call Features are available free for all plan subscriptions, among them Call ID, Voice Mail, Call Waiting, 3-Way Call and Call Forward.


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Is the feature availability dependent on the VoIP phone terminal used?

Yes. The VoIP phone terminal(s) on which a specific feature is available is indicated in the feature description. When there is no mentioning of any specific VoIP phone terminal, the feature works on all VoIP phone devices.


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What's the difference between Call Transfer and Call Forward All?

Call Transfer is used when you are already in an active call and you like to initiate a new call to a third person. When the new call is setup to the third person, you will be disconnected, leaving the other 2 parties talking to each other.

Call Forward is used when you like to unconditionally transfer all new incoming calls to one specific number.


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How can I activate my Call ID feature?

Call ID is automatically activated and remains active for all Savytel subscribers.


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How can I switch back and forth between the first and the second call in Call Waiting?

Use "FLASH" to switch back and forth between the two calls.


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I have my Call ID feature enabled. However, my Call ID is not displayed on the called phone terminal. Why?

The Call ID feature of the called phone terminal has to be enabled too so that your Call ID sent from your phone device can be displayed.


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I find Call ID very useful. However, there are times when I like to be anonymous to the called party. Is that possible?

Yes, that's possible. Feature Selective Call ID Block allows you to block your call ID on a per-call basis: just dial *81, wait for the second tone then dial the number to call.

For that particular call, your call ID will be not displayed on the called phone terminal.


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If I call a fixed phone number or a cellular phone number, what number will be displayed?

In this case, the phone number of the Gateway where the call is routed from Savytel network to the Public Telephone Network will be displayed.


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If I call a Savytel subscriber, what Call ID will be displayed?

In this case, your Savytel account (PIN) and your account name will be displayed.


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Does Voice Mail work with my SavySoft Dialer?

Yes, Voice Mail works with SavySoft Dialer. In fact, Voice Mail works with all IP phone devices.


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